Frequently asked questions
Everything you need to know about ordering, payment, delivery and your NexView eyewear. Still stuck? We're one WhatsApp message away.
How do I place an order?
Ordering takes minutes and needs no account or card. Browse our shop, pick your style (and the power for reading glasses), then tap "Order on WhatsApp". Your selection is pre-filled in the chat, so just add your name, delivery address and phone number and send it. We confirm and arrange delivery.
How do I pay? Is cash on delivery available?
Yes, we offer cash on delivery across Sri Lanka. You pay in cash when your eyewear reaches your doorstep, so there is nothing to pay in advance. All ordering and confirmation happens over WhatsApp.
How long does delivery take and do you deliver island-wide?
We deliver island-wide across Sri Lanka, including towns and rural areas, not just major cities. Once your order is confirmed on WhatsApp, most orders ship within about 03 days and reach you within a few working days depending on your location. A small delivery fee may apply and is collected with your cash-on-delivery payment.
How do I choose the right reading-glasses power?
Reading glasses come in powers from about +1.00 to +4.00. If you have had an eye test, use the reading/near power your optician gave you. As a rough guide, lower powers (+1.00 to +1.50) suit mild help while higher powers (+3.00 to +4.00) give stronger magnification, and the power often increases gently with age.
Not sure which to pick? Message us on WhatsApp and we will help. For any vision concerns we always recommend a proper eye test.
What are blue cut (computer) glasses and do I need them?
Blue cut lenses filter some of the blue light from screens such as phones, laptops and TVs. People who spend long hours on devices often find them more comfortable, helping reduce eye strain and tiredness during screen time.
They are available with plain (zero-power) lenses or combined with a reading power, so they suit students, office workers and anyone on screens a lot.
Are your sunglasses UV protected?
Yes. Our sunglasses offer UV400 protection, which blocks both UVA and UVB rays up to 400 nanometres. That keeps your eyes protected from the strong Sri Lankan sun while you stay stylish, whether you are driving, at the beach or out and about.
Can I return or exchange my glasses?
Because cash on delivery lets you check your item at the doorstep, you can inspect your eyewear before paying. If something is not right, such as a wrong item or a fault, contact us on WhatsApp as soon as possible and we will sort out a replacement or exchange. Please keep the product in its original, unused condition.
Do the glasses come with a warranty?
We stand behind the quality of our frames and lenses. If you receive a product with a manufacturing defect, message us on WhatsApp with a photo and we will make it right. Everyday wear-and-tear or accidental damage is not covered, but we are always happy to help where we can.
Do you ship outside the main cities?
Yes. We deliver island-wide across Sri Lanka, reaching towns, villages and rural areas, not just Colombo or the bigger cities. Wherever you are on the island, we can get your eyewear to you with cash on delivery.
Can I order more than one pair?
Absolutely. List as many pairs as you like in your WhatsApp message, with different styles, powers or one for each family member. We confirm the full order and deliver it together.